Change is Good - An online presentation. From Simple Truths.
Despair.com - Some great products to demotivate your staff!
Johnny the Bagger - A great short video about Customer Service (WARNING!!! - Have Kleenex Available!!!) - From Simple Truths.
The Dash - Also from Simple Truths (more Kleenex).
How NOT to deliver customer service - A short video - VERY funny!
The Last Lecture - A masterpiece by Dr. Randy Pausch - This video is quite long (1:16), but it is time well spent! Have your kids teen-aged kids watch it.